I really hate our new phone hold message . . . and so do those who use our services . . . but we had to make the change to reflect our new reality.
For the past three years, the IPC has been the classic story of a struggling non-profit public health service faced with an increasing need for services while coming to grips with rapidly declining support from funding agencies. In response to the loss of funding, the Illinois Poison Center has had to make difficult staffing changes to bring expenses in line with the new lower revenues. The need for poison center services however, has increased tremendously in this same period of time, leading to a difficulty in meeting the needs of the Illinoisans we serve. Read more »